Cancellation & refund policy
Published, dated and honoured. Read it before you pay.
If you cancel
| Notice before departure | Refund of amount paid |
|---|---|
| 15 days or more | 100% |
| 8–14 days | 75% |
| 4–7 days | 50% |
| 2–3 days | 25% |
| Less than 48 hours, or no-show | No refund |
Refunds are processed within 7 working days to the account the payment came from.
Changing your date
One free change, up to 7 days before departure, subject to availability on the new date. If the new departure costs more you pay the difference; if it costs less we refund it. Further changes are treated as a cancellation and a new booking.
If we cancel
You choose: a full refund of everything paid, or a transfer to any other departure with the difference settled either way. We cancel rarely, and it is almost always a road closure, a pass that has not opened, or a group too small to run safely — in which case we tell you at least 5 days before departure.
If the itinerary changes mid-trip
Landslides, snow and weather closures happen in the mountains. If a day has to be replaced we substitute something of comparable value and tell you immediately. Where a paid component is missed entirely and cannot be replaced — a jeep excursion or an entry ticket — we refund that component. We do not refund for weather itself.
If you leave a trip early
We will help you reach the nearest airport or bus terminal and inform your family. Unused nights and services are not refundable once a trip has departed.
How to cancel
Message 0311 5811983 on WhatsApp or email info@musafirtours.com. The cancellation takes effect from the time your message reaches us, not from when we reply.